Salon policies, made clear

All appointments require a deposit equal to 25% of the scheduled service total at the time of booking. This deposit reserves your appointment and will be applied toward your final balance on the day of your service.

The deposit is fully refundable when an appointment is canceled at least 48 hours before the scheduled appointment time. If an appointment is rescheduled with at least 48 hours' notice, the deposit may be transferred to the new appointment.

Appointments canceled or rescheduled within 48 hours of the scheduled appointment time are subject to our late-cancellation policy, and the deposit will become non-refundable. Missed appointments are subject to our no-show policy.

A valid credit or debit card is required to reserve all appointments and will be securely kept on file.

At The Style Lounge, we take pride in providing an elevated experience where every guest can relax and enjoy a customized service. To help us maintain a serene and professional environment, children ages 12 and younger may not accompany parents or siblings to appointments or wait in the salon during services.

Children are always welcome when they are the scheduled client. We provide expert hair services for guests of all ages; however, we do not offer discounted pricing based on age. The time, attention to detail, and expertise dedicated to each service remain the same.

We appreciate your understanding and cooperation.

Out of respect for our stylists and other guests, we ask that you arrive on time for your appointment. Guests arriving more than 15 minutes late may need to modify or reschedule their services, depending on the stylist's schedule and whether there is enough time to complete the service properly.

If an appointment must be rescheduled due to a late arrival, it may be treated as a late cancellation and subject to the applicable fee.

If you need to cancel or reschedule your appointment, please provide at least 48 hours' notice. This allows your stylist an opportunity to offer the reserved time to another guest.

Appointments canceled at least 48 hours in advance are eligible for a refund of the 25% appointment deposit. When an appointment is rescheduled with at least 48 hours' notice, the deposit may be transferred to the new appointment.

We understand that unexpected circumstances can arise. If you need to cancel or reschedule within 48 hours of your appointment, please call or text us as soon as possible.

Appointments canceled or rescheduled within 48 hours will be charged 50% of the scheduled service total. The 25% appointment deposit will become non-refundable and will be applied toward this fee. The remaining amount necessary to reach the 50% late-cancellation fee may be charged to the card on file.

Exceptions may be considered at management's discretion in the event of a documented emergency.

An appointment is considered a no-show when a guest misses their scheduled appointment without providing notice.

No-shows will be charged 100% of the scheduled service total. The 25% appointment deposit will become non-refundable and will be applied toward the no-show fee. The remaining balance may be charged to the card on file.

Guests with a history of late cancellations or missed appointments may be required to prepay in full before reserving future appointments.

Your satisfaction is our priority. If you have any concerns regarding your service, please notify us during your appointment or within 24 hours after the service was performed.

When appropriate, we are committed to making reasonable corrections if there was an issue with the service provided. The Style Lounge does not issue refunds for completed services.

For your comfort and safety, please notify your stylist of any allergies, medical conditions, physical limitations, pregnancy, medications, or other circumstances that could affect your scheduled service.

If you experience discomfort or unexpected symptoms during your appointment, please notify your stylist or another team member immediately.

The Style Lounge and its team members reserve the right to refuse or discontinue service when a guest behaves in an inappropriate, threatening, disrespectful, or unsafe manner; appears to be intoxicated; or has a health or hair condition that could make the requested service unsafe or negatively affect the outcome.

By booking an appointment, you acknowledge and agree to The Style Lounge's appointment deposit, cancellation, late-arrival, and no-show policies.